Transitioning to the New Zendesk Features (last updated: 4/1/16)

Roxanne Short
12 months agoJuly 11, 2016
How do I download the tutorial to share with other agents?
Suzanne B.
12 months agoJuly 11, 2016
Hi Roxanne, the video isn't available for download. The best way to share is to use this direct URL to access and watch the video. Thanks for asking!
Alex Winter
11 months agoAugust 15, 2016
Classic Agent Interface - 5:45
Web Portal - 22:15
Feedback Tab - 29:45
Migration Best Practices - 35:00
Additional Resources - 38:00
Q&A - 39:35
Mylene Villarroel
10 months agoSeptember 2, 2016
There is a video in Spanish?
10 months agoSeptember 7, 2016
Any links to the slides shown?
Verybad explanation.
10 months agoSeptember 9, 2016
Bad explanation. Where is the Setup Mode? How to copy content to Help Center? The most important SLIDE is incomplete, poorly explained. Waiting for a decent document and translation into Portuguese. Or you only have customers with native English language?
10 months agoSeptember 13, 2016
Very bad explanation on how to check if your are using feedback tap or now. Not working when I try to add the view on zendesk so stock here and have to contact support. Waste of my time :o(
Karen Biscopink
10 months agoSeptember 14, 2016
Hi Tobias,
Thanks for reaching out to our support team with your questions. I wanted to follow up with you and make sure you got the information you needed. I'll be happy to help if you're still experiencing some confusion.
Craig Keefner
10 months agoSeptember 15, 2016
I just need to migrate toi Help Center. Starts at 28:20
Craig Keefner
10 months agoSeptember 15, 2016
Where do I get to Setup Mode for Help Center. The video only says do it, it doesn't show how.
Patricia A
9 months agoSeptember 15, 2016
Craig, how did you find the Setup Mode?
Craig Keefner
10 months agoSeptember 15, 2016
Never mind I found it.
Matt Bustamante
9 months agoSeptember 19, 2016
We currently use the feedback tab as an embedded contact form on our website.  Will there be another option for an actual form or is the widget the only option at this point?
Karen Biscopink
9 months agoSeptember 21, 2016
Hi Matt,

This article in our Help Center should help you get the answers you're looking for! Check out the Zendesk replies in the comments section.
9 months agoSeptember 20, 2016
1. Click on the "Zendesk Products" icon in the top right of the Dashboard. (Where tickets are taken care of).
2. Click on the yellow? icon labelled "Help Center" (Or  from the list under your profile).
3. If you haven't setup the new help center, click on the "Enable" button on this page.
4. First time you after you click the Enable button the next page will show the alert for "Setup Mode".

This means that the new Help center is turned on but hasn't been "activated" in the General settings.  That means that it is in... "Setup Mode". No buttons labelled with that mode.

Once you have added content and got everything setup, then go to the general settings and make it public. Meaning its out of Setup Mode.
9 months agoOctober 6, 2016
Where do I find the option: Manage Brands?
Karen Biscopink
9 months agoOctober 6, 2016
Hi TR, 

You can find this in the Admin panel (the gear icon in the lower left hand corner of your agent interface). 

Check out this support article:

Let us know if you have any other question!
Capucine Imar
8 months agoOctober 19, 2016
Hey Guys,

I am not a technical ressource so... just wandering, could i still use Zendesk for ticketing??? 
How do i migrate my tickets to the help center?
Karen Biscopink
8 months agoOctober 20, 2016
Hi Capucine, 

Yes, you can definitely still use Zendesk for ticketing. For specific questions on migration, you can reach out to our advocates: They're online 24/7 and will be able to quickly answer your questions.
8 months agoOctober 25, 2016
Any step by step instructions on how to ACTUALLY copy the content over?
Karen Biscopink
8 months agoOctober 25, 2016
Hi Bryan, 

Here's a walkthrough that will help you on your way to the "copy content" button push. Let our support team know if you have any other questions!
8 months agoOctober 28, 2016
Does anyone else see the black screen and no links showing anywhere on the screen  in the Q&A part of the video?
Karen Biscopink
8 months agoOctober 28, 2016
Hi Amber,

The Q&A component is audio only with no presentation slides, as our presenters were answering questions live from the audience. Let me know if there are any particular links or resources you're looking for and we'll be happy to help. 

Thank you!
8 months agoNovember 4, 2016
Why is there no video for the web widget?  Its just a black screen.  This is the only part of the video that I needed.
8 months agoNovember 4, 2016
Karen Biscopink
8 months agoNovember 4, 2016
Hi Nathan, 

Looks like you found it! Let us know if there's anything else you need.
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